LC

Live Chat Bot

• web chatbot
• chatbot name, icon& channels

DA

Dialog

Analytics

• human-bot Q&A generation
• human-bot Q&A editor
• user-intent editor
• human-bot dialog: exception manager
• human-bot dialog: logs & statistics
• bot model training, testing & feedback

CS

Customer

Service

• human-bot messaging platform
• human-bot collaborative service
• customer-service virtual assistant

AQA

CS Quality

Assurance

• CS dialog: auto quality inspection